Posa Hardware Warranty
We stand behind the quality of our hardware and protect customers against manufacturing defects under normal use.
Posa Hardware Warranty
This limited warranty protects your Posa hardware against confirmed manufacturing defects under normal use. It is not device insurance and does not cover damage caused after delivery by accidents, misuse, unsuitable operating conditions, or external electrical events.
Effective date: 22 September 2026. These coverage terms apply to hardware purchased on or after this date. Earlier purchases remain subject to the warranty terms provided at the time of purchase and applicable law.
Important: a fault is not automatically a warranty defect
A device may stop working because of impact, liquid, dust, heat, power surge, unstable electricity, incompatible accessories, or other conditions outside Posa's control. Warranty service is provided only after Posa's inspection confirms that a manufacturing defect caused the fault.
Warranty Period and Eligibility
- The limited warranty lasts for 12 months from the date the hardware is delivered.
- The claim must relate to the device and serial number on the original Posa order.
- The purchaser, or a person authorized by the purchaser, must provide valid proof of purchase.
- The serial number and security labels must remain intact, legible, and unaltered.
- The warranty applies only to hardware supplied by Posa and does not cover third-party products.
Warranty Coverage
Subject to inspection, the warranty covers faults caused by defects in materials or workmanship, including:
- Internal component failure during normal use
- Display faults not caused by impact, pressure, liquid, or misuse
- Printer, battery, charging, button, or port faults confirmed to be manufacturing defects
- Included accessories confirmed to have a manufacturing defect
Coverage depends on the cause of the fault, not simply the age of the device or the fact that it has stopped working.
What Is Not Covered
The warranty does not cover damage resulting from:
Physical Damage
- Cracked, broken, or scratched screens
- Damage caused by dropping, impact, bending, or crushing
- Dents, broken hinges, damaged casings, bent pins, or broken buttons and ports caused by force or misuse
- Damage caused by poor packaging or handling when a device is returned without following Posa instructions
Liquid and Environmental Damage
- Exposure to water, drinks, cleaning liquid, excessive moisture, or condensation
- Damage caused by fire, smoke, chemicals, corrosion, excessive dust, grease, insects, or rodents
- Damage caused by extreme temperature, blocked ventilation, or prolonged exposure to direct heat or sunlight
Electricity and External Power
- Electrical damage caused by power surges or unstable power sources
- Damage caused by lightning, power outages, incorrect voltage, faulty sockets, generators, inverters, or wiring
- Damage caused by incompatible, counterfeit, damaged, or non-recommended chargers, cables, batteries, or power accessories
Improper Use or Installation
- Use outside the device specifications, instructions, or normal operating conditions
- Negligence, abuse, improper storage, inadequate maintenance, or failure to take reasonable care
- Damage caused by incompatible software, accessories, peripherals, network equipment, or third-party services
- Commercial use that materially exceeds the device rating or intended duty cycle
Unauthorized Repairs or Modifications
- Opening, disassembling, or modifying the device without authorization from Posa
- Repairs carried out by unauthorized technicians
Normal Wear and Tear
- Cosmetic wear such as scratches, dents, discoloration, or signs of regular use
- Gradual reduction in battery capacity, print quality, or performance through ordinary use
- Receipt paper and other consumables, and parts that have reached their normal service life
Loss and Other Exclusions
- Loss, theft, or damage caused by third parties, transport providers, vandalism, civil disturbance, or natural events
- Faults where the serial number, warranty seal, or identifying label has been removed, altered, or made unreadable
- No-fault-found claims, setup assistance, connectivity issues, or software problems that are not caused by defective Posa hardware
How to Make a Warranty Claim
- Stop using the device if continued use may worsen the fault or create a safety risk.
- Contact Posa support within the warranty period and as soon as reasonably possible after discovering the fault.
- Provide the order or invoice number, serial number, photos or video of the device and fault, and a truthful description of when and how the issue began.
- Complete any reasonable remote troubleshooting requested by Posa.
- Do not send or deliver a device until Posa provides return or inspection instructions.
Visible delivery damage or an incorrect item should be reported promptly after delivery. Delayed reporting may make it difficult to distinguish delivery damage from damage that occurred while the device was in use.
Inspection and Diagnosis
- Posa may require the device to be returned for physical inspection and diagnostic testing.
- Submitting a device or opening a claim does not mean the claim has been accepted.
- Posa may examine impact marks, cracked parts, liquid or corrosion indicators, electrical damage, seals, usage logs, accessories, and other evidence relevant to the cause of the fault.
- If the diagnosed cause is excluded from warranty, the claim will be treated as a non-warranty repair. Posa may provide a repair or replacement quotation and disclose any applicable diagnostic and logistics charges before proceeding.
- If the customer declines a non-warranty quotation, the device will be returned unrepaired after any agreed charges are paid.
How to Protect Your Device
To maximize the lifespan of your Posa hardware:
- Place the device on a stable surface.
- Avoid dropping or applying pressure to the screen.
- Keep liquids away from the device.
- Use only recommended chargers and accessories.
- Use a suitable surge protector or uninterruptible power supply where electricity is unstable.
- Keep the device adequately ventilated and free from excessive dust, grease, and heat.
- Avoid attempting repairs yourself.
Customer Data and Business Interruption
Back up important data before returning a device and remove passwords or locks needed for testing. Service may require a factory reset and may result in data loss. To the extent permitted by law, Posa is not responsible under this hardware warranty for lost data, lost sales, business interruption, or the cost of unauthorized third-party repairs.
Important Notice
This limited warranty covers confirmed manufacturing defects. It does not make Posa responsible for damage caused by events outside Posa's control or for every fault that develops while a customer owns the device.